Eufloria > Eufloria HD Support

Lost Game Progress

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Ultra_Gizmo_64:
It appears as though I have lost my Eufloria HD save data on Android.
I think the issue that I'm facing has something to do with the Google Play Games app, and the Google Play Games sync feature.

Recently, I had sent my phone, a Sony Xperia Z2 for repair, before I sent it to Sony, I backed up all of my data, including Internal Storage, and SD Card, and then performed a factory reset.

Once, I got the phone back, I did a factory reset on it again, and then restored my data using the Sony PC Companion application.

Once my data was restored, I allowed my Google account settings to re-sync to my phone, which included automatically redownloading all apps from the Google Play Store.

While other app were downloading, I decided to check
Eufloria HD to see if my progress was still there.
Strangely enough, I wasn't signed in to Google Play Games, and the game told me that the Google Play Games app was still I'm my download queue.
So, I logged in to Google Play Games through Eufloria HD, and unfortunately my progress still wasn't there.

I tried a bunch of other games, one in particular was the BeehI've Bedlam.
My game progress was not there before the Google Play Games app had finished updating, but afterwards, it was.

I think that the save games were stored on a Google Play cloud, and somehow I managed to overwrite my Eufloria HD game progress.

Any ideas on what to do?

Here is a link to the Google Play Games app:
https://play.google.com/store/apps/details?id=com.google.android.play.games&hl=en&referrer=utm_source%3Dgoogle%26utm_medium%3Dorganic%26utm_term%3Dgoogle+play+games&pcampaignid=APPU_1_W-15VZHIBMrxUKOsgaAI

Here is a link to the Beehive Bedlam app:
https://play.google.com/store/apps/details?id=air.com.skygames.BeehiveMobile&hl=en_GB&referrer=utm_source%3Dgoogle%26utm_medium%3Dorganic%26utm_term%3Dbeehive+google+play&pcampaignid=APPU_1_4u15VYGwDobjUfyIg4gJ

sillytuna:
Can you send that report to the android support guys (it's an external team) and hope they can help. Unfortunately I'm not an Android user and Eufloria was done pre-sync days AFAIK, so I'm not sure how well it's supported in their framework for our title.

androidsupport at eufloria-game.com

Ultra_Gizmo_64:
OK, thanks for the help.

sillytuna:
I have a horrible feeling there may not be much that can be done but fingers crossed.

Ultra_Gizmo_64:
Yeah, I'll report on what happens.

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