Error on startup again :D

[Tertron]

Hey guys I got the problem, many have asked here before.
My game crashes too when i start it.
I tried all the tips u told the others but nothing worked.
I got my drivers up to date and also runtime and so on.

My system is :
Windows 7
Radeon 5770
4g ram
Phenom X4 965

Pls help
your Tertron (and sorry for my bad english )

[Alex]

Got any sound hardware? I would think so with that setup, just checking.

Do other openGL games work? Try the Osmos demo in OpenGL mode for instance.

[Tertron]

Thanks for your answer
I got ati high def audio device

Osmos works but runs at very low fps.
Also the game Plain Sight doesnt work either.

[Alex]

Plain Sight doesn't work? That's odd, I thought that was XNA.

Are you absolutely certain you've the latest video drivers? Low FPS in Osmos suggests not...

[Tertron]

I checked with my original driver-cd and it told me that it is up to date.
Yesterday i tried a new patch from the internet but my computer crashed and i had to install the version from the cd again.
I actually dont know if it is 100% sure the newest, but ill try to check
 

[Alex]

Are you on 32 bit Windows 7? If so this is your driver: http://sites.amd.com/us/game/downloads/Pages/radeon_win7-32.aspx

IF you're on 64-bit W7, get this one: http://sites.amd.com/us/game/downloads/Pages/radeon_win7-64.aspx

[Tertron]

Ah thanks for the site I tried it but i got an error-report
Dont know if it helps you its german

Catalyst™-Installationsmanager
Installationsbericht
12/29/10 22:59:41

Hardwareinfo
Name   ATI Radeon Graphics Processor
Hersteller   ATI Technologies Inc
Geräte-ID   0x68b8
Anbieter-ID   0x1002
Klassen-Code   0x030000
Revisions-ID   0x00
Subsystem-ID   0x2288
Subsystem-Anbieter-ID   0x1787
Andere Hardware
Vorhandene Pakete
Catalyst Control Center
ATI Catalyst-Installationsmanager
ATI-Assistent für Problemberichte
The Lord of the Rings FREE Trial
ATI-Bildschirmtreiber
HDMI-Audiotreiber
AVIVO
Microsoft Visual C++ 2010 Redistributable 64bit
Catalystregistrierung
HydraVision
AMD-Drag
WMV9/VC-1-Videowiedergabe
Pakete für Installation
ATI Catalyst-Installationsmanager
Endgültiger Status:   Erfolgreich
Version des Elements:   3.0.804.0
Größe:   20 Mbytes
ATI-Bildschirmtreiber
Endgültiger Status:   Erfolgreich
Version des Elements:   8.801.0.0000
Größe:   90 Mbytes
Catalyst Control Center 2
Endgültiger Status:   Erfolgreich
Version des Elements:   2010.1125.2148.39102
Größe:   150 Mbytes

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[Alex]

I think it might be worth contacting ATi support! I bet this is the problem with the game crashing. Let me know how it goes once you've got the latest drivers installed.

[Tertron]

Ok thanks for your help ill try to contact them and try it again

[Tertron]

Wow I looked for a answer and just found out that I hate the amd support...
1.Try Internet there were a forum and a instant support side...
I tried the instant support and after 30min of writing my problem there was a line that told me
that i have to pay 50€ for the answer...Seriously
2.Try forum I found some posts about my problems but none of the solutions worked.
3. Try the exspensive hotline... There was no hotline for my country I had to phone to
 Ireland and the hotline was only opened from 10:00 to 14:00.

Now im a little frustrated

Do u know any other possibility of support ?
 

[Alex]

Couple of things I found:

First extract the drivers to c:\ATI or wherever you want and abort the driver installation (or just wait until the error occurs  then start a cmd as admin, and cd to the directory where you extracted all the stuff. Then cd to the "BIN64" directory and start "ATISetup.exe -Uninstall -output screen" so the drivers are uninstalled. After that extract the new drivers, cd there to the "BIN64" directory and start "ATISetup.exe -Install -output screen" so the new drivers are installes with everything else (CCC). Restart windows and that's it. This is just fo x64 operating systems, if you have a x86 computer you have to cd to "BIN" instead of "BIN64"

- Install the Microsoft Visual C++ 2005 SP1 redistributable patch
To obtain the patch and / or additional information on the patch, refer to article 961894 on Microsoft's support site
- Perfom a clean install of the AMD Catalyst software suite
- Download the latest drivers for the graphics card from AMD’s Graphics Drivers & Software page. Refer to Article GPU-56 for information on how to use the graphics driver utility
Note! Before getting started, ensure that you know the model of your graphics card. It will come in handy for several steps in the process. Refer to Article GPU-55 for information on how to identify your graphics card
Remove any pre-existing drivers / software for the graphics card. Refer to Article GPU-57 for detailed instructions on how to uninstall old drivers
Install the latest drivers for the graphics card. For detailed instructions on how to install the latest graphics drivers, refer to:
Article GPU-33 for a Windows® 7 based system
Article GPU-1 for a Windows Vista® based system
Article GPU-2 for a Windows XP / Windows 2000 based system

above quote from: http://support.amd.com/us/kbarticles/Pages/ATICCCInstallFreezes.aspx - see here for all links etc

otherwise make a new topic here:
http://forums.amd.com/game/categories.cfm?catid=279&entercat=y

Good luck! Let me know if all of that doesn't help.

[Tertron]

Sry that it took me so long...
Your last tips really helped me
Well I had to reinstall whole windows because I made a mistake but now
everything works and I could play.
Thanks for your awesome support and thank you for this great game :DD
Your Tertron

[Alex]

Glad to hear it - bummer that it took so much effort though! Hopefully your PC will be more stable too now