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Eufloria => Eufloria HD Support => Topic started by: Ultra_Gizmo_64 on June 12, 2015, 05:25:58 AM

Title: Lost Game Progress
Post by: Ultra_Gizmo_64 on June 12, 2015, 05:25:58 AM

It appears as though I have lost my Eufloria HD save data on Android.
I think the issue that I'm facing has something to do with the Google Play Games app, and the Google Play Games sync feature.

Recently, I had sent my phone, a Sony Xperia Z2 for repair, before I sent it to Sony, I backed up all of my data, including Internal Storage, and SD Card, and then performed a factory reset.

Once, I got the phone back, I did a factory reset on it again, and then restored my data using the Sony PC Companion application.

Once my data was restored, I allowed my Google account settings to re-sync to my phone, which included automatically redownloading all apps from the Google Play Store.

While other app were downloading, I decided to check
Eufloria HD to see if my progress was still there.
Strangely enough, I wasn't signed in to Google Play Games, and the game told me that the Google Play Games app was still I'm my download queue.
So, I logged in to Google Play Games through Eufloria HD, and unfortunately my progress still wasn't there.

I tried a bunch of other games, one in particular was the BeehI've Bedlam.
My game progress was not there before the Google Play Games app had finished updating, but afterwards, it was.

I think that the save games were stored on a Google Play cloud, and somehow I managed to overwrite my Eufloria HD game progress.

Any ideas on what to do?

Here is a link to the Google Play Games app:
https://play.google.com/store/apps/details?id=com.google.android.play.games&hl=en&referrer=utm_source%3Dgoogle%26utm_medium%3Dorganic%26utm_term%3Dgoogle+play+games&pcampaignid=APPU_1_W-15VZHIBMrxUKOsgaAI (https://play.google.com/store/apps/details?id=com.google.android.play.games&hl=en&referrer=utm_source%3Dgoogle%26utm_medium%3Dorganic%26utm_term%3Dgoogle+play+games&pcampaignid=APPU_1_W-15VZHIBMrxUKOsgaAI)

Here is a link to the Beehive Bedlam app:
https://play.google.com/store/apps/details?id=air.com.skygames.BeehiveMobile&hl=en_GB&referrer=utm_source%3Dgoogle%26utm_medium%3Dorganic%26utm_term%3Dbeehive+google+play&pcampaignid=APPU_1_4u15VYGwDobjUfyIg4gJ (https://play.google.com/store/apps/details?id=air.com.skygames.BeehiveMobile&hl=en_GB&referrer=utm_source%3Dgoogle%26utm_medium%3Dorganic%26utm_term%3Dbeehive+google+play&pcampaignid=APPU_1_4u15VYGwDobjUfyIg4gJ)

Title: Re: Lost Game Progress
Post by: sillytuna on June 13, 2015, 02:42:05 AM

Can you send that report to the android support guys (it's an external team) and hope they can help. Unfortunately I'm not an Android user and Eufloria was done pre-sync days AFAIK, so I'm not sure how well it's supported in their framework for our title.

androidsupport at eufloria-game.com

Title: Re: Lost Game Progress
Post by: Ultra_Gizmo_64 on June 13, 2015, 07:47:41 AM

OK, thanks for the help.

Title: Re: Lost Game Progress
Post by: sillytuna on June 13, 2015, 08:41:06 PM

I have a horrible feeling there may not be much that can be done but fingers crossed.

Title: Re: Lost Game Progress
Post by: Ultra_Gizmo_64 on June 13, 2015, 10:54:58 PM

Yeah, I'll report on what happens.

Title: Re: Lost Game Progress
Post by: Ultra_Gizmo_64 on July 29, 2015, 02:37:17 PM

Well, unfortunately it seems that I can not get my save progress back.
It is not much of a problem though, I should have no problem starting from the beginning.

Thanks, I appreciate the help anyway.

Title: Re: Lost Game Progress
Post by: sillytuna on August 07, 2015, 03:34:20 AM

Quote from: Ultra_Gizmo_64 on July 29, 2015, 02:37:17 PM

Well, unfortunately it seems that I can not get my save progress back.
It is not much of a problem though, I should have no problem starting from the beginning.

Thanks, I appreciate the help anyway.

Well bugger :(